At the time of this story, I worked in IT in an academic environment. It wasn't a very large IT department -- there were only a handful of us.
The job had its fair share of challenges, but the worst was the IT boss, "Ed," whose management and tech skills were both far from satisfactory. Even though it would cause outages, he'd willy-nilly decide to make changes and upgrades during working hours and without warning to us or to the end-users. He was also slow to fix problems and failed to successfully plan long-term initiatives.
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